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Guest Service Agent

Job Location: Cleveland, OH

Company Name: Residence Inn Cleveland Downtown

Date Posted: 2019-06-10

Valid Through: 2019-06-21

Employment Type: FULL_TIME

Estimated Salary:

Job ID: 1111112229

Description:

Benefits of working at the Historic Residence Inn by Marriott in Downtown Cleveland:

> Discounts at other hotels

> Being a part of a fun, energetic, fast-paced team in the heart of downtown

> Competitive wages

> Upward advancement opportunities

> Free Parking in a heated garage

Do you enjoy having fun every day? Being a Guest Service Agent might be the job for you! Often the first encounter with a guest, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Guest Service Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Guest Service Agent, you will
• Have fun with our guests!!
• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply

Keywords: Service representative, Service agent, Service rep, Customer service, Services representative

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