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Help Desk Analyst

Job Location: Cleveland, OH

Company Name: Modis

Date Posted: 2019-06-10

Valid Through: 2019-06-21

Employment Type: FULL_TIME

Estimated Salary:

Job ID: 1111112231


Help Desk Analyst—Direct Hire/Full-Time

Modis Inc. is seeking a Help Desk Analyst with experience in a Windows environment for a full-time direct role in Cleveland, OH. The Help Desk Analyst will resolve support queries from internal and external clients. Qualified candidates will have a minimum of 2 years of experience in a computer/IT environment.

This role is with a global employer offering an excellent base salary, professional work environment and career growth/promotional opportunities!

Help Desk/IT Support Analyst Responsibilities
• Initial contact and support of the end user community for hardware, software and networking issues by investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner.
• Delivers first- and second-level technology support on PC-based and telecommunications issues. Areas of support include: desktops and laptops, printers, Microsoft Office, document management, intranet and extranets, telephony, mobile devices and remote access tools.
• Assists with end-user communication of planned and unplanned system downtime or other incidents, for example by sending broadcast emails.
• Assists with project work, such as testing new software, providing insight into end-user support issues on new software and projects.

Required Skills
• 2+ years of experience in a Microsoft Windows environment, working with computer operations or desktop applications
• Experience in a help desk or IT support environment
• Knowledge of MS Office, mobile devices, and remote access tools
• Excellent customer service skills and communication abilities
• Flexibility to work the afternoon shift


Why Modis? Modis has a commitment to making exceptional connections with you and our clients; creating strong and long-lasting relationships for your career. Modis also prides itself on personal touch and providing current and up-to-date feedback on your performance.

If you are interested in this Help Desk Analyst Job in Cleveland, OH then please apply via

Questions can be directed to or 216-750-6232

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: Desk analyst, Support analyst, Desk technician, Desk specialist, Helpdesk analyst

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