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Enterprise Support Specialist / IT Support Onsite

Job Location: New York, NY

Company Name: Randstad US

Date Posted: 2019-06-01

Valid Through: 2019-06-29

Employment Type: Full_Time

Estimated Salary:

Job ID: 45218


Client: Medidata Solutions
Job Type: Contract to hire
Job Duration: 6 months W2 with Randstad
Work location: Lower Manhattan, New York City

Job Summary
The Enterprise Support Specialist assists corporate end-users in corporate offices and remote locations globally with technical support of approved desktop/laptop computers, applications and related technologies. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines of approved Medidata standards and processes.
The position also assists in the creation, maintenance and versioning of documentation related to Desktop Support processes, procedures and associated guidelines. The position’s responsibilities require independent analysis, communication and problem-solving. Work is performed with little supervision and requires initiative and judgment.

-Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
-Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software
-Work with ES Systems and Network team to determine and resolve problems received from clients
-Interact with numerous computer platforms in a multi-layered client server environment.
-Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, print servers, application servers, and administrative systems

-Train end-user community on the appropriate use of approved Medidata hardware, software and peripheral equipment as required by Standard Operating Procedures
-Recommend and/or perform upgrades on desktop/laptop systems to ensure uptime
-Ensure all Medidata approved desktops, laptops and peripheral hardware is accurately inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned
-On a daily basis, maintain asset management systems tracking all hardware and software items utilized by end-user community by fully understanding the Enterprise Support asset management lifecycle and following established asset management procedures
-Work with Finance and internal ES staff facilitating approved purchases of hardware, software and other technologies within the guidelines of Standard Operation Procedures
-May, with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for purchases
-Actively maintain and replenish commonly-used computer supplies necessary for day-to-day Enterprise Support operations
-Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner
-Ensure that all Medidata computers globally interconnect seamlessly with systems including file servers, email servers, application servers and administrative systems
-Maintain and provide telephone system support and assistance
-Respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events
-Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts
-Travel domestically when required

Working hours: 9:00 AM – 6:00 PM

-Demonstrated proficiency in supporting Windows 10 desktop/laptop PCs
-Experience supporting Mac OSX desktop/laptop systems
-Demonstrate an understanding of basic Networking concepts including TCP/IP
-Familiarity with common workplace productivity computing applications, e.g. Microsoft products suites, email clients, calendaring, Internet usage
-Antivirus, inventory management and backup procedures
-Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers
-Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
-Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly
-Experience troubleshooting basic network, software, printing problems
-Daily commitment to high-quality results, Strong work ethic and Customer Service Excellence
-Excellent verbal and written communication skills, including via telephone
-Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more
-Ability to travel domestically and possibly internationally to support Medidata offices and events



Your Education & Experience:
-Four-year undergraduate degree in computer science or related field required; or equivalent years of experience

Interested candidates can share their updated resume to “”

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law

Keywords: Technical Support Specialist, Informatics Technical Specialist, IT Support Specialist, Customer Support Specialist, Storage Support Specialist

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