This Job Listing is Expired

Service Specialist

Job Location: Raleigh, NC

Company Name: City of Raleigh

Date Posted: 2019-05-31

Valid Through: 2019-06-30

Employment Type: Full_Time

Salary: 12.94

Job ID: 44465

Description:

City of Raleigh Jobs | Raleigh

For full functionality of this page it is necessary to enable JavaScript.

Here are the

instructions how to enable JavaScript in your web browser

Service Specialist | Raleigh page has loaded.

Service Specialist | Raleigh page has loaded.

Click here or press any key to continue.

City of Raleigh Jobs

Menu

City of Raleigh Jobs

Sign In

Don't have an account?

Create one.

Already have an account?

Sign In.

User profile dropdown menu for

Username
• Applications
• Inbox
• Profile
• Account
• Sign Out

After clicking on this link you will be logged out and the page will be reloaded.

Welcome!

Thanks for creating an account.

Raleigh

powered by

NEOGOV

®

Service Specialist

Print

Apply

Service Specialist

Salary

$31,554.00 - $48,586.00 Annually

Location

Raleigh, NC

Job Type

Full-Time

Department

Solid Waste Residential Recycling

Job Number

2018-00662

Closing

Continuous
• Description
• Benefits
• Questions

Job Description

Hiring Range: $31,554.00

This class is the first level in a nine-level Maintenance and Operations Series devoted to providing repair, waste removal, maintenance and equipment operation for an assigned city maintenance or operational function as assigned. Incumbents provide unskilled or semi-skilled general maintenance or waste services based on assignment to any City department or maintenance function. Work may include, but is not limited to, repairing and maintaining buildings; janitorial work and cleaning; painting interior and exterior walls and trim; repairing and patching parking lots and sidewalks; operating snow removal equipment on parking lots and sidewalks; performing minor repairs (non-licensed work) on plumbing and electrical systems; repairing or replacing, brick, stone and concrete; collecting and disposing of waste materials; performing maintenance and minor repairs on equipment and parts; assisting with furniture moves and/or event set-up; assisting with unloading and storing supplies; maintaining cleanliness of work area, tools and equipment; and following safety policies and procedures.

Duties and Responsibilities

Essential Duties:
• Performs unskilled or semi-skilled general maintenance and/or waste services work in support of City department(s) or maintenance function; selects proper maintenance tools and equipment for tasks; performs work following established safety policies and procedures and applicable codes and regulations.
• Monitors basic facility electrical, mechanical and/or structural/grounds repair and/or maintenance needs; performs unskilled or semiskilled preventative maintenance, cleaning and/or repairs; secures and opens facilities; removes and hauls debris and/or refuse; performs set up of furniture, equipment and/or event spaces; maintains grounds and landscape; and/or performs asphalt and other related repairs.
• Inspects and maintains tools and equipment by changing out worn or damaged parts, monitoring safe operational use, and/or cleaning equipment; inspects facilities and structures; identifies and documents required repairs.
• Responds to customer requests and addresses issues or maintenance needs; reviews operational issues and/or parts requirements; performs basic troubleshooting of equipment issues which may include HVAC, electrical and/or plumbing.
• Monitors and reviews inventory and materials needs; requests inventory based on requirements; may work with contract workers by scheduling and coordinating repairs and maintenance work.
• Maintains activity logs, records, work orders and related reports.
• Performs other duties of a similar nature and level as assigned.

Position Specific Responsibilities Might Include:

Positions assigned to Collections and Disposals may be responsible for:
• Collecting and disposal of waste on daily routes from the back of the collection truck.

Positions assigned to Collection Route Support may be responsible for:
• Operating non-CDL vehicles such as pup trucks and alley trucks;
• Performing collections at missed stops;
• Performing special collections;
• Delivering, repairing, assembling and removing collection carts.

Positions assigned to Equipment Operation may be responsible for:
• Providing upkeep of facility grounds or highway right-of-way by mowing, weed-eating, bush-hogging and spraying herbicides.
• Assisting with irrigation maintenance and repairs
• Harvesting hay.
• Paving, patching potholes, and repairing pavers;
• Pruning, mulching, aerating and over seeding;
• Assisting with irrigation repairs;
• Painting and replacing boards, signs and benches.

Typical Qualifications

Education and Experience

High School Diploma or GED and one year of maintenance or customer service experience related to assignment.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications
• Valid North Carolina Class C Driver's License with a satisfactory driving record.

Valid North Carolina Class A Commercial Driver's License with a satisfactory driving record.
• Valid North Carolina Class B Commercial Driver's License with a satisfactory driving record.

Additional Information

Knowledge of:
• Standard practices, methods and materials of assigned work.
• Basic mathematical concepts.
• Basic filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:
• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Performing basic math calculations.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Organizing and maintaining records and files.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Heavy Work:

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions:

Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

City of Raleigh Employee Benefits

When you join the City of Raleigh's work family, your benefits are an important part of your ""total rewards"". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

This benefits summary describes benefits that are available to:
• Regular full-time employees
• Regular part-time employees
• Firefighters
• Police Officers (Law Enforcement Officers)
• Temporary employees
• Seasonal employees
• Interns

Full - Time Regular Employees:

The City's Benefits Package includes:

Paid Time Off

Holidays (12 paid holidays determined by the City Council):
• New Year's Day
• Dr. Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• 2 Days for Thanksgiving
• 3 Days for Christmas

Vacation

The City of Raleigh provides paid vacation for you to be away from work for rest and relaxation. Vacation is earned at the rate of 1 day per month, beginning the first of the month, following the completion of 30 days of employment. You are required to complete six months of service before vacation leave will be granted.

Vacation Accrual Schedule is shown below for years of service:
• 0 - 3 years | (1 day/month = 12 days/year)
• 4 - 10 years | (1.25 days/month = 15 days/year)
• 11 - 15 years | (1.5 days/month = 18 days/year)
• 16 - 20 years | (1.75 days/month = 21 days/year)
• 20+ years | (2 days/month = 24 days/year)

Note: Employees may accrue up to 50 day. Vacations days over 50 are automatically converted to sick leave.

Sick Leave

The City provides sick leave for you, which is earned at the rate of 1 day per month (12 days per year), beginning the first of the month following completion of 30 days of employment.

Additional Sick Leave

In addition to sick leave, after 8 years of employment, you will have an Additional Sick Leave account and will accrue 5.44 days per month during your 8th year. After 15 years, you will accrue 5.44 days per month during your 15th year. After 25 years, you will accrue 10.88 days per month during your 25th year.

Petty Leave

As a City employee, you earn 12 hours of petty leave per year. Petty leave can be used for attending to personal matters which usually cannot be transacted outside of office hours, such as medical appointments, etc., not to exceed 4 hours in one day.

Health Benefits

Medical Coverage

For many employees, one of the most important decisions you make is selecting the medical plan option that is best for you and your family. The City provides you with the choice of two medical plan options (Blue Options PPO Plan A and PPO Plan B), administered by Blue Cross and Blue Shield of N.C. When you enroll in medical coverage, prescription drug coverage is included.
• Plan A: The City pays a significant portion of your and your dependents' premiums under Plan A.
• Plan B: The City pays the full cost of individual coverage and a significant portion of your dependents' premiums under Plan B

Note: The City offers a wellness incentive on medical insurance premiums for employees who complete the requirements of the Health Risk Screening/Assessment and Tobacco Attestation each year.

Coverage for new employees is effective the first day of the month following your date of hire. Premiums for the plan are paid through payroll deductions on a pre-tax basis. We offer the following levels of coverage to cover yourself and your eligible dependents:
• individual (for employee only)
• parent/children
• employee/spouse
• family

Dental Coverage

Good dental care is an important part of your overall health care. The City provides you with dental coverage and pays a significant portion of the cost for you and your family. Coverage for new employees is effective the first day of the month following your date of employment. Premiums for the plan are paid through payroll deductions on a pre-tax basis. We offer the following levels of coverage to cover yourself and your eligible dependents:
• individual (for employee only)
• parent/children
• employee/spouse
• family

Life Insurance Benefits

Group Term Life/Accidental Death and Dismemberment Insurance

An important concern for most employees is providing economic security for your family in the event of your death or accidental dismemberment. All regular employees are provided basic life insurance and accidental death and dismemberment in an amount equal to 1 times their base annual salary, up to a maximum of $250,000. The coverage is effective the first day of the month following your date of hire. The City pays the full premium cost for Basic Life/AD&D insurance for you.

Voluntary Term Life Insurance

You may purchase additional Voluntary Life for yourself through payroll deductions in the amount of 1, 2, and 3 times your base annual salary, not to exceed $400,000. You may apply for as much as $125,000 without medical evidence of insurability if you elect it within 31 days of your initial eligibility.

Dependent Life Insurance

You may also purchase Dependent Life coverage for your spouse or dependent children. You may purchase coverage for your dependents in the amount of $2,500 or more through payroll deductions.

Whole Life Insurance

To provide additional life insurance for yourself, you may purchase Whole Life Insurance. Whole Life Insurance is permanent insurance that supplements your term life insurance. Coverage includes a long term care rider, which allows you to access a death benefit for long term care and home health care needs. Guaranteed issue coverage premiums range from $3 to $25 per week.

Flexible Spending Accounts (FSAs)

Flexible Spending Accounts are another valuable feature of the City's Benefits package. A Flexible Spending Account (FSA) is a tax-free account that allows you to pay for essential health care expenses that are not covered, or are partially covered. Expenses include medical/ dental/ vision expenses, child/dependent care expenses, or monthly parking fees. The City has established medical, dependent care, and parking ""reimbursement"" accounts so that employees may pay for these expenses on a pre-tax basis.

Disability/Accident/Critical Illness

Disability Income Plan

You may purchase short-term disability insurance to replace a portion of your income if you are unable to work due to an off-the-job accident, illness, surgery, or pregnancy. You may enroll in this voluntary payroll deduction plan, which provides up to 60% of your income up to a maximum monthly benefit of $5,000 if you are unable to work.

Accident Insurance

You are eligible to enroll in this voluntary payroll deduction plan, which may supplement your health insurance providing 24-hour coverage for accident-related injuries. Coverage provides lump-sum payments directly to employees for accident related injuries including, but not limited to, broken bones, cuts, burns, eye injuries, ruptured discs, etc. An annual wellness (health screening) benefit is included.

Critical Illness

You are eligible to enroll in this voluntary payroll deduction plan, which provides a lump sum payment if you are diagnosed with a covered critical illness. You may purchase coverage for your spouse. Each dependent child is covered at 50% of the amount of coverage you purchase at no additional cost. A wellness (health screening) benefit is available.

Retirement

N.C. Local Governmental Employees' Retirement System (NCLGERS)

All regular full-time employees are covered under the North Carolina Local Governmental Employees' Retirement System (NCLGERS). As an employee, you contribute 6% of your annual salary on a tax-deferred basis. The City contributes a percentage of your annual salary to your retirement accounts.

Regular Full-Time Employees are eligible for a full unreduced retirement benefit after they:
• Complete 30 years of creditable service at any age
• Reach age 60 and complete at least 25 years of creditable service
• Reach age 65 and complete at least 5 years of creditable service

Regular Full-Time Employees are eligible for a reduced early retirement benefit after they:
• Reach age 50 and complete at least 20 years of creditable service
• Reach age 60 and complete at least 5 years of creditable service

Purchase of Creditable Service

Effective January 1, 2003 pre-tax money from an eligible retirement plan or IRA may be accepted via rollover on an in-service plan-to-plan transfer to purchase creditable service. This was approved in October 2003 by Prudential 401(k) and City of Raleigh Supplemental Retirement Plan.

What Does This Mean To You?

If you have withdrawn service, military service, or part time local service, etc., then you can use your funds from your Prudential 401(k) or the City of Raleigh Supplemental Retirement Plan to purchase this service by rolling over the fund


Keywords: Customer Service Specialist, Service Technician II, Job Service Specialist, Mailing Specialist, Social Services Specialist I

Leave a Reply

Your email address will not be published. Required fields are marked *