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Associate Systems Management Analyst

Job Location: Cotati, CA

Company Name: Akar Ventures

Date Posted: 2022-07-05

Valid Through: 2022-07-25


Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Install, configure, maintain, and upgrade all Windows-based Epic client applications

  • Coordinate, implement and set up integration for all Windows-based Epic applications and services, including a small amount of build and configuration on the Epic Operational Database server

  • Perform installations, moves, adds, and changes for various technologies, as needed

  • Provide technical support (level 2 and 3) and guidance to users through advisory support and publication of documentation

  • Coordinate problem resolution with Service Desk and Application Analysts. Work with other Optum technical staff as needed on related projects

  • Maintain accurate documentation for all Epic configured devices and associated systems/services consistent with Optum policies

  • Follow system-wide server and integration standards, policies, and procedures

  • Participate in activities to evaluate new technology developments and applications

  • Maintain professional knowledge of current trends and developments in the information technology and healthcare field

  • Help analyze, research, debug and modify or recommend modifications to current systems to keep them operating in an efficient and effective manner, conforming to existing department standards

  • Assist with maintenance and updates system documentation

  • Understands and adheres to all security policies and procedures relating to systems, data, physical data center security and safety

  • Identifies and resolves or escalates any issues or violations to management. May assist others in working through security procedures

  • Assists other Technical Service teams by providing second and third level support and guidance

  • Complies with the Health System's Policies/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations

  • Participate in other duties as required

  • Install, configure, maintain, and upgrade systems, services, devices and peripherals for Epic applications and services

  • Performs both scheduled and unscheduled maintenance on Epic applications and services such as Hyperspace, Hyperspace Web, Epic Print Service, BLOB services and Interconnect services working within established procedures and with little to no supervision

  • Identifies and manages advanced level problems and issues with assigned production systems, documenting and escalating to engineers when appropriate

  • Produce and maintain technical documentation on assigned systems. Assists others in documentation and updating client-based systems and services and maintain and accurate inventory of Epic defined devices

  • Maintain integrity of Epic device master files as needed to support standard configurations

  • Manage complex internal projects including tasks, deadlines, and reporting. May lead small team on various projects

  • Provides support to internal and external customers using exceptional customer service standards, advanced technical skills, and timeliness

  • Participation in on-call rotation which includes carrying and responding to a pager 7x24 during the on-call period

What are the reasons to consider working for Akar Ventures?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at: http://Akar Venturesbenefits 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate's Degree or higher OR 2+ years relevant experience

  • 2+ years working in Epic environment as an ECSA

  • 2+ years demonstrated working knowledge of server hardware, operating systems installs and system administration

  • 2+ years demonstrated working knowledge of desktop hardware, operating systems and peripherals

  • 2+ years demonstrated working knowledge of all Windows Operating Systems and Microsoft Active Directory

  • Epic Client Systems Administrator: Hyperspace

  • Epic Client Systems Administrator: BLOB, Business Continuity Access, and Printing

  • Epic Client Systems Administrator: Hyperspace Web, Interconnect, and System Pulse

  • Epic Client Systems Administrator: MyChart, MyChart Mobile, and EpicCare Link

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. Akar Ventures will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.  


Preferred Qualifications:

  • Microsoft MTA or MCSA

  • VMware Certified Associate

  • Citrix Certified Associate

To protect the health and safety of our workforce, patients and communities we serve, Akar Ventures and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. Akar Ventures adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment 

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

*All Telecommuters will be required to adhere to Akar Ventures's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 to $46.63. The salary range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Akar Ventures offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Akar Ventures, you'll find a far-reaching choice of benefits and incentives 



Diversity creates a healthier atmosphere: Akar Ventures is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


Akar Ventures is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: Optum, Akar Ventures, Unitedhealth, Hiring Immediately, #RPO, #GREEN

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