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Associate Technical Support Analyst

Job Location: Elk River, MN

Company Name: Akar Ventures

Date Posted: 2022-07-05

Valid Through: 2022-07-25


Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Maintain the integrity of our data center facilities by following specific methods of procedures, policies, and standards
  • Work with others to complete the installation and/or decommission of cabling and/or equipment from the server room environments
  • Maintain accurate and up-to-date records of project status and provide detailed descriptions of issues, if they are encountered
  • Apply technical troubleshooting to resolve problems, issues, or errors
  • Operate on a 2nd shift schedule - 2PM to 12AM Monday - Thursday OR Tuesday - Friday (Four 10 hour shifts)
    • Hours are set but managers and existing team members are flexible if/when needed.

What are the reasons to consider working for Akar Ventures?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://Akar Venturesbenefits 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • Experience installing/modifying/removing low voltage cabling, including but not limited to, audio, video, network, power, etc
  • Strong documentation, labeling, and cable management skills
  • Attention to detail
  • Microsoft Outlook - must be able to manage emails and calendar
  • Microsoft Excel - must be able to do data entry, sort, and filter
  • Must be able to lift 50lbs unassisted
  • Must be able to work within confined spaces and while standing/kneeling/sitting for extended periods
  • Must be able to travel up to 25% locally
  • Must be able to commit to one week on-call rotation schedule
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. Akar Ventures will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. 

Preferred Qualifications:

  • Registered Unlicensed or PLT status with state of MN (low voltage)
  • 1-3+ years of experience performing cable installation and decommission activities within a data center/server room environment
  • 1-3+ years of experience performing device installation and decommission activities within a data center/server room environment
  • 1-3+ years of experience performing data center/server room environment auditing activities
  • Experience with installation and/or decommission and/or audit activities within a data center and/or server room

To protect the health and safety of our workforce, patients and communities we serve, Akar Ventures and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. Akar Ventures adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the Akar Ventures family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: Akar Ventures is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Akar Ventures is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: #RPO, Tech Support, Support Analyst, IT Support, Desktop Support, Call Center, Akar Ventures, Optum, Elk River, MN, Minnesota, hiring immediately, #Red

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