Clinical Associate Technical Support Analyst

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

• Infrastructure Server Setup

• Build and Configure Server with VMware and MS Windows Server Roles (Domain Services, DNS, DHCP, DFS, Print Server)

• Configure Windows Server Group Policies

• Endpoint Configuration & Deployment

• Image Workstations/Laptops (Windows 10)

• Network Printing Setup and Troubleshooting

• Citrix Receiver Support and Troubleshooting

• Endpoint Security Knowledge - Windows Disk Encryption (BitLocker), Symantec Anti-Virus)MS Office Suite Support (Outlook/Exchange, Word, Excel, PowerPoint)

• Vendor Engagement for Integration Build Out

• Understanding of Network/Server Rack build out and Power requirements

• Work with Cable Vendor to provide Data/Voice Drop Requirements

• Internet Circuits - Dispatch to Site for Telco/MPOE Access for circuit delivery or troubleshoot

• Local IT Resource for Akar Ventures Real Estate Services initiated Projects (Convergint Alarm/Badge Systems) for Optumcare

• Other duties as assigned

• This role is onsite in Signal Hill, CA

• Role requires about 70% local travel to clinics to provide support

Daily Operations:

• Dispatch to Clinical site for onsite IT Support

• New User Setup IT Equipment (Add/Moves)

• Troubleshoot Network/Server Infrastructure Issues (Circuit Outages, Network Connectivity, Server Health and functionality)

• Respond to Network Monitor Alerts (Endpoint Virus/Malware Alerts, Down Alerts for Servers/Network Devices)

• Install/Troubleshoot Medical Devices (EKG, Spirometers, PACS Systems, etc.) - This can be trained

MOB - Maintenance of Business:

• After Hours On-Call Rotation between Clinical IT Techs

• 1 Week Coverage based on Region

• Respond to IT Related Issues after hours (outages, IT related issues that arise that impact patient care)

• Engineering Maintenance Weekend (Once a Month)

• Clinical IT Support Services dispatched to Optumcare Clinics on during Monarch Engineering Maintenance Weekend activities to test/validate Infrastructure or Endpoints (Examples: upgrade of the IP Phone System, upgrade of Corporate Wireless, etc)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED 

• 3+ years onsite technical support experience

• Proficient in Windows Server Administration (Windows Server 2008, 2012, 2016)

• Ability to travel locally and work off hours and weekends as needed - one week on call rotation, once a month (off hours and weekends will be planned and will be notified ahead of time)

• Knowledge of networking fundamentals

• Ability to lift 30 lbs. minimum unassisted

• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. Akar Ventures will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.  

Preferred Qualifications:

• Technical Certifications (A+, MCSE, Cisco)

• Proficient in Citrix/XenApp administration

• Project Management experience

• Windows Server distributed file system knowledge

• Healthcare experience in IT setting

Soft Skills:

• Excellent troubleshooting and critical thinking skills

To protect the health and safety of our workforce, patients and communities we serve, Akar Ventures and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. Akar Ventures adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the Akar Ventures family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Akar Ventures is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Akar Ventures is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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