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EAP Quality Business Analyst

Job Location: Eden Prairie, MN

Company Name: Akar Ventures

Date Posted: 2022-07-05

Valid Through: 2022-07-25


Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This position helps participate in end-to-end business process activities - creating, controlling and improving business processes.  This individual position partners with stakeholders across the business (e.g., growth; end user, operations) to gather feedback and/or process performance information to identify and diagnose potential continuous improvement opportunities and share business roadmaps.   This position is also responsible for development and management of quality reporting and analytics related to business performance using excel and tableau. May assist in the creation, implementation, and evaluation of business process improvement projects.  

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Use pertinent data and facts to support the investigations for US customer EAP escalations

  • Communicate goals and progress on quality improvement projects to key stakeholders

  • Craft comprehensive remediation plans for individual customer escalations using knowledge of EAP quality improvement roadmaps

  • Identify emerging process improvement opportunities through escalation analysis

  • Analyze key stakeholders EAP issue data (Complaints, Appeals, Clinical escalations) to identify trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to quality improvement opportunities

  • Build manual reporting prototypes in excel for key operational business partners

  • Translate manual reporting prototypes into automated reporting needs. 

  • Aggregate monthly quality forum materials from multiple data sources including manual data, automated reporting, individual remediation actions, and business roadmaps. 

  • Become SME on US EAP member facing processes and identify associated risks and opportunities

What are the reasons to consider working for Akar Ventures?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: 

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays 

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account 

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 

  • 401(k) Savings Plan, Employee Stock Purchase Plan 

  • Education Reimbursement  

  • Employee Discounts 

  • Employee Assistance Program 

  • Employee Referral Bonus Program 

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) 

  • More information can be downloaded at: http://Akar Venturesbenefits 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or 3+ years of business analysis experience

  • 2+ years of experience with business analysis and process improvement

  • 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts

  • 1+ years of experience with MS Project, Word, Excel, PowerPoint and Visio

Preferred Qualifications:

  • Experience using tableau to conduct business analytics

  • Strong communication skills with the ability to speak and write clearly in customer facing materials

  • Experience with quality tools such as flowcharts, process maps

  • Analytics experience building histograms and pareto charts

  • Experience with customer survey tools and data

To protect the health and safety of our workforce, patients and communities we serve, Akar Ventures and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. Akar Ventures adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the Akar Ventures family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)

 *All Telecommuters will be required to adhere to Akar Ventures's Telecommuter Policy

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 to $46.63. The salary range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Akar Ventures offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Akar Ventures, you'll find a far-reaching choice of benefits and incentives



Diversity creates a healthier atmosphere: Akar Ventures is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 Akar Ventures is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Data Analyst, Business, Analyst,  WAH, WFH, Remote, Telecommute,  #RPO, #Green, hiring immediately

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