Technical Support Analyst

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers

• Use remote control tools to assist off-site users when needed

• Configure, deliver, and install new computers and peripherals for new hires

• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system

• Prioritize workload based on service level agreements

• Act as a technical resource to others to resolve problems or issues

• Anticipate customer needs and proactively identify solutions

• Plan, prioritize, organize and complete work to meet established objectives

• This role is onsite in Tampa, FL

• Role requires 25% local travel (on an as-needed basis)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED 

• 3+ years of experience as a Technology / Desktop Support Technician

• 3+ years of experience with PC operating systems

• 3+ years of experience in a customer service role

• 3+ years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)

• Must have reliable transportation

• Must be able to lift up to 40 pounds of computers or other IT equipment

• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. Akar Ventures will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications: 

• CompTIA A+ Certification 

• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

To protect the health and safety of our workforce, patients and communities we serve, Akar Ventures and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. Akar Ventures adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment 

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.^SM

Diversity creates a healthier atmosphere: Akar Ventures is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Akar Ventures is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Akar Ventures, Technical Support Analyst, Tech Support, Desktop Support, Troubleshooting, Desktop Support Technician, Customer Service, MS Office, Networking Principles, Internet Protocol Suite (TCP/IP), LAN, WAN, Tampa, FL, Florida, Hiring Immediately, #RPO, #RED